Policy
Exchange & Returns
Human hair is a hygiene-sensitive product, so returns and exchanges follow clear conditions. All returns and exchanges require confirmation by Jasmin Hair before anything is sent back.
Return and Exchange Period
Eligible items may be reviewed for exchange or return within 7 days of delivery. Eligibility depends on the item being unopened, unused, unworn, unaltered, and in acceptable condition.
Jasmin Hair must confirm eligibility before any return or exchange is accepted. Please contact us on WhatsApp before sending anything back.
Hygiene and Condition
Human hair extensions are a hygiene-sensitive product. For that reason, items that have been opened, worn, installed, brushed through, altered, washed, cut, toned, dyed, colored, treated, curled, straightened, permed, chemically processed, or otherwise modified are not eligible for return or exchange.
All returned items are inspected after arrival before any approval is confirmed.
Final Sale Items
- Custom lengths are final sale.
- Custom processed orders are final sale unless Jasmin Hair confirms otherwise.
- Color processing, custom preparation, clip-ins, special orders, and sample orders may be final sale depending on the order details.
- Promotional or complimentary items included with a returned order must be returned with it, otherwise their value may be deducted where applicable.
Return Shipping
Customers are responsible for return shipping costs unless Jasmin Hair confirms an error with the order.
- Send returns with a trackable shipping method.
- Jasmin Hair is not responsible for lost return packages.
- International return packages should be clearly marked as return goods where applicable.
Wrong Item or Order Issue
If you receive the wrong product, contact Jasmin Hair on WhatsApp with your order details and photos. We will review the issue and confirm the next step with you directly.
Refunds
Approved refunds are issued after the returned item has been received and inspected. Refund timing depends on the original payment method and the processing provider.
Shipping fees, customs fees, duties, taxes, and processing fees may be non-refundable where applicable. A restocking or handling fee may apply in some cases if confirmed by Jasmin Hair.
Delivery Refusal
If a customer refuses delivery or fails to accept a shipment for a reason not caused by Jasmin Hair, additional shipping, return, or restocking costs may apply.
Return Address
Contact Jasmin Hair before sending any return. Unauthorized returns may not be accepted.
Return address: Icmeler Mah. Ankara Cad. No: 24, Tuzla, Istanbul, Turkey.
Start a Wholesale Order
Tell us the grade, length, and amount. We confirm availability and quote the same conversation.
WhatsApp is the fastest way to reach us for stock, processing, samples from 200g, and shipping. You can also send the enquiry form.