Policy
Shipping & Delivery
How Jasmin Hair prepares, dispatches, and ships wholesale orders. Timings depend on order volume, stock, and processing, so confirm current expectations with us before you order.
Order Processing
Orders are prepared within a business processing window before dispatch. The exact window depends on order volume, stock readiness, and any processing work requested, such as custom color processing or clip-in preparation.
Smaller orders may dispatch faster than larger bulk orders. Orders are processed according to current order volume and stock readiness, and we confirm expected timing with every buyer before dispatch.
Dispatch and Shipping Partners
Current shipping partners and routing may vary depending on the destination country and the size of the shipment. We select the route that balances speed, tracking reliability, and safe handling for each order.
Shipping costs depend on the destination country, order weight, and the selected route. Shipping costs should be confirmed with Jasmin Hair before final order.
International Delivery
International delivery timing depends on the destination country. Some regions clear quickly while others take longer, and customs clearance may affect delivery timing in some countries.
International customs, duties, and taxes may apply depending on the destination country. Customers are responsible for reviewing destination-country charges where applicable.
Tracking
Tracking details are shared after dispatch so every shipment can be followed to delivery. Some delivery issues may require courier follow-up, and we assist with courier communication where we can.
Address Accuracy
Address accuracy is the customer's responsibility. Please confirm the full delivery address, contact number, and any local delivery notes before dispatch.
If an address issue occurs, shipment redirection or re-shipping may involve additional cost. We will always confirm any additional cost before proceeding.
Delivery Issues
If a shipment arrives with a problem, contact us on WhatsApp with the order details and photos. We will review the issue with the courier and confirm the next step. Return eligibility and delivery issue handling follow our Exchange & Returns policy.
Payment and Final Terms
Final payment and shipping terms should be confirmed directly with Jasmin Hair before dispatch. Specifications and availability are subject to stock confirmation at the time of order.
Start a Wholesale Order
Tell us the grade, length, and amount. We confirm availability and quote the same conversation.
WhatsApp is the fastest way to reach us for stock, processing, samples from 200g, and shipping. You can also send the enquiry form.